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Support FAQ

How do I order? If you have questions about how to order, please select Purchase from the menu above or contact us at info@e-motional.com.

Why haven't I received the software I ordered?

  • If you order online from our reseller setSystems, a user name and registration code will be e-mailed to you immediately following your order. If you do not receive these by e-mail within 24 hours of your order, please send a message to setSystems at sales@setsystems.com.
  • If you ordered online from e-motional.com software, a user name and registration code will be e-mailed to you within two business days. If you do not receive these within this time, please send a message to us at sales@e-motional.com.
  • If you ordered by telephone, a user name and registration code will be e-mailed to you within two business days. If you do not receive these within this time, please send a message to setSystems at sales@setsystems.com.
  • If you ordered any other way, and you haven't received a user name and registration code, please send a message to us at sales@e-motional.com.

Why can't I order online? If you had any problems with the order process or if you were unable to complete your order, please send a message to setSystems, the company that processes orders for us, at sales@setsystems.com. You can also call and order toll-free in the U.S. at 888-201-7131.

How do I uninstall one of your programs? To uninstall (remove) one of our programs from your computer, use the Windows Add/Remove Programs menu. To do this, click on the Start button, select Settings, select Control Panel, open Add/Remove Programs, select the program you wish to uninstall, and then click on Add/Remove....

Why do I get an error when trying to install? Our screensavers require Windows 95 or 98. They will not work with Windows 3.1 or on Macintosh computers. If you're using Windows 95/98/NT, and you still get an error while installing, the most likely reason for this is a corrupted download. Please try to download and install the software again.

Why are some of the images corrupt or garbled? The most likely reason for this is a corrupted download. Please try to download and install the software again. We recommend that you first uninstall the software before reinstalling.


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